Returns & Exchanges

At DUER, we want you to feel confident in your gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures you get back to your adventures quickly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, attach the prepaid label, and drop the package off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.