Frequently Asked Questions
Everything you need to know about your DUER experience.
How do I determine my correct size?
We recommend checking our detailed Size Guide located on each product page. Our performance fabrics often have high stretch, so if you are between sizes, we generally suggest sizing down for a slimmer fit.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unwashed and unworn items with original tags attached. Please note that items marked as Final Sale cannot be returned.
How should I care for my DUER apparel?
To maintain the longevity of our technical fibers, we recommend machine washing in cold water and hanging to dry. Avoid using fabric softeners or bleach as they can break down the performance properties.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes approximately 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of your package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options via Afterpay or Klarna.